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Understanding the Workers’ Compensation Claims Process

The term workers’ compensation can sometimes be overwhelming without the right background and guidance to help you through the process. At Cerity, we are committed to assisting you throughout your journey to help keep employees safe, employers satisfied, and your business protected. If you have questions about how to handle workplace injuries, please review resources in the Learning Center or contact member services either online or via telephone.

How do you report the injury?

Once you have confirmed the injured worker and location have been safely addressed, it is important to start the process for your workers’ compensation claim as soon as possible. Early reporting consistently results in a better outcome to your claim (which can include a faster return to work, less prolonged injuries, and a lower cost for medical treatment), which is important for both your injured worked and for your business.

Cerity will be happy to assist you via our claims reporting hotline 24/7 at 1 844 423-7489 or through our 24/7 access learning center articles and member portal.

Once your claim is submitted, it will be handled by a licensed adjuster who will work with you and the injured worker on a clear and transparent process.

Why is it important to follow these steps in the claims process?

Besides protection, it is crucial you follow the steps in the claim process completely and quickly. Following these steps will help ensure the best possible outcome from an unfortunate event: a workplace injury. That’s why Cerity is here – to help your injured worker receive medical treatment and return safely back to work.

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Learning Center Resources


  • Top Workers’ Comp Questions
  • Small Business Resources
  • Workplace Safety Tips